Cancellation & rescheduling policy

When Telio Organizing & Cleaning confirms your appointment, that time is reserved exclusively for you. Website form submissions are booking requests and do not reserve a time. An appointment is confirmed only after Telio approves the request and receives the $50 booking deposit.

More than 48 hours’ notice: You may cancel or reschedule without a fee.

Between 24 and 48 hours’ notice: A $50 late-cancellation fee applies.

Less than 24 hours’ notice, same-day cancellation, no-show, or lockout: A fee equal to 50% of the scheduled service price applies, with a minimum fee of $75.

A lockout includes situations where our team arrives but cannot enter the property or begin the scheduled service.

For genuine emergencies, Telio may waive one cancellation fee within a 12-month period at its discretion.

$50 booking deposit: Once Telio confirms availability, a $50 deposit is required to secure the appointment. The deposit is applied toward the final service total and is not an additional charge. An appointment is not confirmed until the deposit is received.

If a cancellation fee applies, any deposit already paid will be credited toward that fee—not charged in addition to it. Outstanding cancellation fees must be paid before another appointment can be confirmed.

If Telio must cancel your appointment, you will not be charged and any deposit will be refunded or transferred to a new appointment.

By confirming an appointment, you acknowledge and agree to this policy.

Thank you for respecting our time and allowing us to serve every client reliably.